Shopping guide / Shipping & Returns

How to Order

Order online.
We do not accept orders by phone.

Payment Methods

We accept the following methods of payment

Credit cards (VISA, Mastercard, AMEX, JCB)
Apple Pay, Google Pay, Shop Pay
Bank transfer ((Bank transfer is available only in Japan)

Payment terms

Credit card: Your payment will be processed immediately upon purchase. The billing date, which is the date your credit card company will charge you, may vary depending on your specific credit card company's policies.
Apple Pay, Google Pay, and Shop Pay: To use these payment methods, simply select the respective option at the checkout. The billing date will vary depending on the contract and the closing date of the payment method registered with each company.
Bank transfer: Upon confirming your order, you will receive an email with the necessary bank account information. Please ensure to transfer the funds within five business days from the date of order confirmation. This allows us to process your order promptly and ensures a smooth transaction.
Remember, to ensure a smooth transaction, please transfer the funds within five business days. If not, the product will be automatically canceled.

Production time & Delivery time

All products are made-to-order, and the production time is indicated under "Estimated production time" on each product page. The delivery times may vary depending on the destination country.
Please refer to the Japan Post website for standard delivery times, which are linked below.
https://www.post.japanpost.jp/int/deli_days/parcel/tokyo_en.html
The delivery time will be added to the production time for international shipments.

Domestic Shipping

Carrier: Japan Post Yu-pack
Shipping fee: Nationwide flat rate of 800 yen
You will receive free shipping for purchases totaling 50,000 yen or more. (This applies to domestic shipping only)
At this time, we are unable to accommodate requests for specific delivery dates, and carrier selection is not available.

International Shipping

Carrier: Japan Post International Parcel
Shipping fee: The delivery of your order will be done via Japan Post International parcel. Your shipping charges may vary based on the country of destination and will be calculated during checkout.
Currently, we only ship to the United States, Canada, Australia, New Zealand, Hong Kong, Taiwan, and Korea.

Please note that international shipments' shipping fees and delivery times may vary depending on the destination country.
For more information, please check the Japan Post website.
https://www.post.japanpost.jp/int/deli_days/parcel/tokyo_en.html

Customs, Duties & Taxes

Please note that for any orders that require international shipping, the recipient of the package is considered the importer of record and is responsible for any associated fees, which may include duties, taxes, and brokerage fees. The fees are determined by the destination country and are based on the retail value of the items on the invoice. These fees will be collected at the time of delivery and unfortunately, we have no control over them. If you require more information, please contact your local customs office.

About gift wrapping

We offer an exclusive pouch with all our products for free.
However, if you want to add an extra touch of elegance to your gift, we also provide gift-wrapping services for a fee of ￥500.
This includes a gift box, a shopper bag, and the exclusive pouch that comes with the product.
Please note that this service is optional.

Returns and Exchanges

Our jewelry is carefully crafted by hand and made to order to ensure that each piece is unique and of the highest quality. We want you to be completely satisfied with your purchase, so please make sure you are certain about your choice and sizing before placing your order.
All items undergo thorough inspection before shipping. As a result, we are unable to accept returns or exchanges for reasons such as color discrepancy, size mismatch, change of mind, or cancellations after an order has been placed. We appreciate your understanding in this matter.
However, if you discover any defects not previously mentioned, please contact us at "Inquiry" within five business days of receiving the product. Alternatively, you can send an email to [ubyu333@gmail.com] including your name, email address, telephone number, product name, and a description of the issue.